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Can you tell us a little about the origins of The Ritz-Carlton Hotel Company?

It was scary in the beginning. I was just over 30 years old.

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I was invited to join a company called Monarch as a partner. The chairman of the company, Bill Johnson, was an owner of 150 Waffle House® restaurants. Prior to The Ritz-Carlton, Bill knew how to successfully open chains serving the many, but he had no real luxury brand experience.

Meanwhile, his company was interested in buying The Ritz-Carlton name, which was then for sale.

In order to buy the name, Monarch would also have to buy The Ritz-
Carlton in Boston. So, a small group of us went to take a look.

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The Boston hotel was very dirty. There were a lot of old people. The food and beverage concepts were very old too. If you ordered a chicken salad, you would get half a pineapple, 75 percent mayonnaise and 25 percent chicken.

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We were very disappointed by what we saw. The negatives were clear. The hotel, as I said, was in disrepa